Terms of service

Terms of Service

Last updated: January 18, 2026

These Terms of Service (“Terms”) govern your use of CozyTrue™ (“we,” “us,” or “our”) and the purchase of products through our website (the “Site”). By accessing our Site or placing an order, you agree to these Terms.

If you do not agree, please do not use our Site.

1. Use of Our Website

By using this Site, you confirm that you are at least the age of majority in your state/country, or you have permission from a parent/guardian.

You agree not to use our products or Site for any illegal or unauthorized purpose.

2. Products & Availability

We make every effort to display product details accurately, including descriptions, pricing, and images. However, we cannot guarantee that all product information is error-free.

Product availability may change without notice. We reserve the right to:

  • limit quantities purchased per order

  • discontinue products at any time

  • refuse any order at our sole discretion

3. Order Processing & Fulfillment (Third-Party Suppliers)

CozyTrue™ uses third-party suppliers and fulfillment partners to ship products directly to customers. This fulfillment model may involve multiple warehouses and shipping carriers.

By purchasing from our Site, you acknowledge that:

  • items may ship from different locations

  • orders may arrive in separate packages

  • shipping times may vary depending on destination and supplier processing

4. Shipping Times & Delivery

Estimated shipping times shown on our Site are not guaranteed. Delays may occur due to:

  • carrier issues

  • customs clearance

  • weather disruptions

  • high-demand periods

We are not responsible for delivery delays that are outside our control.

5. Pricing, Billing & Payments

All prices are listed in the currency shown at checkout, unless stated otherwise.

We reserve the right to change prices at any time. Price changes do not affect orders already placed and confirmed.

You agree to provide accurate billing and payment details. If your payment is declined or flagged, we may cancel your order.

6. Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned or undeliverable due to an incorrect or incomplete address, the customer may be responsible for additional reshipping costs.

7. Cancellations

Orders may be canceled within 6 hours of purchase.

After 6 hours, the order may already be processing or shipped and cannot be canceled.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Return requests must be submitted within 14 days of delivery and must be approved before items are returned.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with clear photo evidence.

If approved, we will offer a replacement or refund.

10. Chargebacks & Payment Disputes

If you have an issue with your order, you agree to contact us first so we can help resolve it.

Unauthorized chargebacks or disputes may result in:

  • refusal of future orders

  • restriction from our Site

This does not limit your legal rights.

11. Intellectual Property

All content on this Site (text, graphics, logos, images, and design) is owned by CozyTrue™ or licensed to us and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, or distribute our content without written permission.

12. Prohibited Uses

You may not use this Site:

  • for unlawful purposes

  • to violate laws or regulations

  • to transmit malicious code or spam

  • to infringe on intellectual property rights

  • to harass, abuse, or discriminate

We may terminate access if you violate these Terms.

13. Limitation of Liability

To the fullest extent permitted by law, CozyTrue™ shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Site or products.

Our maximum liability for any claim related to your purchase shall not exceed the amount paid for the product.

14. Indemnification

You agree to indemnify and hold harmless CozyTrue™ from any claims, losses, or expenses (including attorney fees) arising from your violation of these Terms or misuse of the Site.

15. Privacy

Your use of our Site is also governed by our Privacy Policy.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting.

17. Contact Information

For questions about these Terms, contact us at:

Email: support@potentree.com
Business Name: CozyTrue™ (a brand of Potentree Pty Ltd)