Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • You must provide proof of purchase (order number or receipt)

Certain items are non-returnable, including:

  • Gift cards

  • Digital/downloadable products

  • Personal care items (for hygiene reasons)

  • Items marked Final Sale

  • Customized or made-to-order items (if applicable)

How To Start a Return

To request a return, please contact us at [your support email] within 14 days of receiving your order.

Include:

  • Your order number

  • The reason for the return

  • Photos (required for damaged, defective, or incorrect items)

If your return is approved, we will send you return instructions.

⚠️ Important: Do not send items back without contacting us first.
Because we fulfill orders using third-party suppliers and warehouses, return addresses may vary depending on the product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos.

If confirmed, we will offer a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved, the refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or card provider.

Return Shipping Costs (No Free Returns)

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

Original shipping fees (if applicable) are non-refundable.

Order Cancellations

You may cancel your order within 6 hours of placing it for a full refund.

After 6 hours, your order may already be in processing or shipped and cannot be canceled.

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original order (if eligible) and place a new order.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your card provider (refunds may take additional time to post)

  3. Contact your bank

If you still need help, contact us at [your support email].